Verify Tray Installation Mode
Confirm that the 1x3 tray is in Tray Installation Mode. The display should show the tray install screen with a QR code and setup prompt.
Customer Instruction
Use this guide whenever a VialView 1x3 tray is installed into a Cubie pocket, including after factory receipt or after the tray has been removed for charging.
This procedure should be performed whenever a tray is installed into a Cubie pocket.
The tray will arrive from the factory in Tray Installation Mode, indicated by the tray install screen and QR code. The tray will also enter this mode whenever it comes off a charger, since it must be removed from a Cubie pocket in order to charge.
Confirm that the 1x3 tray is in Tray Installation Mode. The display should show the tray install screen with a QR code and setup prompt.
Place the empty 1x3 tray into the 1x3 Cubie pocket. Confirm that the tray sits flat and that the display remains visible.
Using either two vials or two fingers, touch and release any two vial wells at the same time.
With vials, place two vials into any two wells at the same time and then quickly remove them. With fingers, lightly touch the bottom of two vial wells and release at the same time.
Verify that the tray changes from the QR code screen to the installation-complete screen.
Verify that the normal display is shown and that the count reads 0 while the tray is empty.
Fill the tray with the desired amount of vials, or fill the tray completely. Verify that the displayed count matches the number of vials installed.
A full 1x3 tray holds 36 vials and should display a count of 36.
| Observation | Possible Cause | Action |
|---|---|---|
| Tray is not in Tray Installation Mode | Tray was already installed or has not been placed into install mode | Connect a compatible USB-C charger to the tray, then disconnect the charger. The tray will enter Tray Installation Mode after it is removed from power. |
| Display does not change after touch-and-release | Two wells were not touched and released at the same time | Repeat the action using two vials or two fingers. |
| Empty tray does not show 0 | Installation mode did not complete or a well is still being detected | Remove all vials and confirm each well is clear. If the empty tray still does not show 0, repeat tray installation by connecting and disconnecting a compatible USB-C charger, then completing the install steps again. |
| Vial count does not match actual vials | Vial placement issue or count has not settled | Confirm each vial is seated in a well and compare the display to the actual vial count. Remove and replace the vials, then allow the display to update. If the count remains incorrect, repeat tray installation by connecting and disconnecting a compatible USB-C charger, then completing the install steps again. |